The Albion Return Policy

We reserve the right to refuse refund of all or part of the purchase price if it appears the product returned was damaged by the customer while in his or her possession. If you are unhappy with your purchase, return the item in its original condition within 30 days of receipt. We will initiate a refund check for the purchase price, minus a 15% redemption fee, which covers bank and merchant fees, and staffing for Customer Service, Accounting, Shipping and Inventory. If an item is defective in any way, please return it for repair or replacement.

Please understand that we are a small business, and cash flow is obviously essential. We do not agree with most businesses these days, which all require that all refunds are given as store credit, and we do not wish to go that route. However, we do ask for patience in the return of your money, which has been used to pay for the operation of the business. We will initiate your refund as quickly as possible, but please note that any refund exceeding $1,000 may take up to 60 days to process. Refunds under $1,000 may take up to 30 days. Deposits, executed payment plans and custom orders are non-refundable. Upon cancellation of an order, these funds will be issued to you as store credit.

If you have any questions on our return policy, or anything else, please feel free to drop us an e-mail or give us a call at 1-888-806-HELM.